.avif)
The Future of Department Stores
Written on :
June 15, 2024
.avif)
After 162 years in Singapore, Robinsons has closed its last two physical stores, contributing to speculations that the end of the traditional brick-and-mortar department store model is coming to an end. While many department stores in Singapore and around the world are facing tough times, consumer demand for the traditional department store experience remains strong.
Author
Milieu Team
At Milieu, we’re a team of curious minds who love digging into data and uncovering what drives people. Together, we turn insights into stories—and stories into action. We also run on coffee, deadlines, and the occasional meme.
Latest Insights
Beyond Price: How Singapore’s Focus on Trust and Reliability is Shaping the Future of E-Commerce in Southeast Asia
A study by Milieu Insight found that while discounts and low-cost delivery drive initial platform choice, repeat purchases and higher spending are increasingly shaped by service quality, fairness, and reliability.
